The order process refers to the stage after you have received a quote and have approved it. While the majority of our customers request a quote prior to ordering, some choose to skip this step and go right to the ordering stage, seeing as our prices are listed on our website already.

1) You send us any art / sketch / idea along with instructions / specifications / requests.

2) Our art department will create a cleaned up, modified version, appropriate for embroidery, which you will receive within 24-48 hours.

3) From here you have two choices. You may choose to make changes to your artwork until it meets your specifications. If this is the case, step two will be repeated until artwork is how you would like it. Once, it is, you may approve the artwork.

4) We then proceed to a sewn out proof of your art which will be emailed to you within 2- 3 days of receiving your approval. Assuming the sewout is approved and we proceed you are billed at that time.

5) Within 7-10 days of sewout approval, we will ship your patches to you.

NOTE: Due to the high capacity of emails we receive on a daily basis we do not supply artwork without an order.
If you choose to make changes to the physical characteristics of the patch after artwork is approved and sewn sample is received, or if the order is canceled through no fault of our own, ONLY THEN will you be charged what we call a digital tape fee. There are no hidden charges.